FAQS

Whoopy Shop is an online-based store in the Philippines.

- All items are PRE-ORDER (unless stated if on-hand item) you can expect your order to be shipped in 7-14 BUSINESS DAYS upon payment.
- Orders placed on weekends, public holidays will be processed the next business days. 
- Once your order has been dispatched, you will receive an e-mail or a text message informing you the tracking details.

DELIVERY – LOCAL or INTERNATIONAL

- For local orders (Metro Manila or Provincial), we use jntexpress.

- For international we use DHL, LBC or FEDex upon quotation of the shipping rate.
- For International Orders, you may send us an e-mail at whoopyshop@yahoo.com.ph for quotation
- We do not accept exchange of item/s for international purchases 

  
RETURNS POLICIES

WE ARE UNABLE TO ACCEPT REFUNDS & RETURNS UNLESS THE ITEMS ARE DAMAGED OR LOST DURING THE TRANSIT.

SAME DAY DELIVERY FOR ON HAND ITEMS

- We offer same day delivery service via Grab Express/Lalamove delivery

  
INVENTORY

- In rare circumstances, technical discrepancies occur within the online store.
- In case a sold out item is purchased, you will be notified via email as soon as the issue is brought to our attention and given a refund or preferred resolution.

  
INQUIRIES

- Please don’t hesitate to contact customer service at whoopyshop@yahoo.com.ph